WEST CHESTER (January 20) – Emergency_Numbers_11x8.5State Senator Andy Dinniman said his office has been in contact with PECO regarding previous concerns about how the energy company communicates with customers during power outages.

In response, PECO officials said they have launched enhanced online and mobile tools to keep customers better informed. Customers should visit peco.com/alerts and choose how they would like to receive information. Customers can choose to receive information via text, email or phone, including when power is out in their area, when service is expected to be restored, or when power is restored.trees-253178_1920

PECO has also initiated a new two-way texting program. By texting “ADDOUTAGE” to MYPECO (697376), customers can enroll in the program, report outages and check the status of their outage through text.

And, PECO’s mobile website (PECO Smart Mobile On-the-Go) provides customers with the ability to easily report an outage with their account number or phone number, and also provides access to our enhanced outage map.

Finally, PECO’s new online interactive outage map also gives customers more information. Visit peco.com/outagemap or by clicking on the “Outage Map” link in the “Outage Center” section of PECO.com. Customers can also report outages directly from the map by clicking on “Report Outage”.  Of course, customers can still report their outage by calling PECO directly at 1-800-841-4141.

In addition, Dinniman encouraged residents to stay off the roads, if possible, and to be prepared for emergencies:

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